--- version: "2.0" effectiveDate: "2026-04-16" lastUpdated: "2026-04-16" summary: "Initial publication of online terms. Added $15 date change fee, $25 missed appointment fee, Auto-Pay auto-cancellation at DPD 6, dispute shutoff, reactivation policy, partial payment prohibition." --- # TGM Washers — Service Terms & Fee Schedule **Version:** 2.0 **Effective Date:** April 16, 2026 **Last Updated:** April 16, 2026 **URL:** https://tgmwashers.com/terms --- ## About This Document These Service Terms and Fee Schedule are incorporated by reference into every TGM Washers Lease Agreement under Section 13. They apply to all current and former lessees of TGM Washers equipment. The most current version is always available at https://tgmwashers.com/terms. **Previous versions:** Archived at https://tgmwashers.com/terms/archive --- ## 1. Fee Schedule | Fee Type | Amount | When Applied | |---|---|---| | Late Fee | $10.00 | Payment more than 5 days past due | | Billing Date Change Fee | $15.00 | Each time you request to change your billing date | | Missed Appointment Fee | $25.00 | You are unavailable or deny access at a scheduled appointment | | Old Machine Haul-Off | $40.00 | Optional removal of your existing machines at installation | | Equipment Replacement | $450.00 per set | Equipment missing, stolen, relocated without permission, damaged beyond normal wear, or inaccessible for retrieval | --- ## 2. Billing Cycle **Monthly customers.** Your monthly rate is due on the anniversary of your installation date each month. Invoices are created 6 days before your Due Date and sent to the email and/or phone on file. Your Due Date advances one month from your current Due Date each time you pay — paying late does not give you an extra month. **Weekly customers.** Your weekly rate is due every Friday. Invoices are created 1 day before the Due Date. **Due date changes.** You may request a change to your monthly Due Date. A $15 fee applies per request. The new Due Date takes effect only after the fee is paid. --- ## 3. Payment Methods **Accepted:** Credit card, debit card, ACH bank transfer, and other methods supported by our payment processor (Stripe). **Not accepted:** Partial payments. Cash payments at your residence. Personal checks. **Auto-Pay:** You may enroll in Auto-Pay at any time through your customer portal. Auto-Pay enrollment includes a $5 monthly discount. The discount is forfeited if Auto-Pay is canceled for any reason. --- ## 4. Late Payment Ladder This is what happens when a payment is late. All notifications are sent by SMS to the phone number on file. | Days Past Due | What Happens | |---|---| | −5 | Bill ready reminder | | −3 | Payment due in 3 days | | 0 | Payment due today | | 1–4 | Daily late reminder | | 5 | Final notice — service will be paused tomorrow | | 6 | Service suspended. $10 late fee applied. Auto-Pay canceled if enrolled. | | 7–14 | Service remains suspended until payment | | 15 | Termination notice. Pickup scheduled. | | 15+ | Account closed. Outstanding balance sent to collections. | Weekly billing customers are subject to immediate suspension on the Due Date (DPD 0). --- ## 5. Service Suspension (Remote Disable) Your washer and dryer are equipped with an Automated Control Device that allows remote activation and deactivation. Under Section 9 of the Lease Agreement, TGM may remotely disable your Equipment when: - Your account is 6 or more days past due (monthly customers) - Your account is any days past due (weekly customers) - A payment is refunded, disputed, or charged back - We detect tampering with the Device **Restoration.** Once your account is current, your service will be restored automatically. Restoration may take up to 15 minutes and requires your Wi-Fi to be online and the Device to be reachable. **Wi-Fi requirement.** The Device requires stable 2.4 GHz Wi-Fi. If your Wi-Fi is offline or you change networks without notifying us, restoration may be delayed. --- ## 6. Promise to Pay If you need a short extension, you may request a Promise to Pay (PTP) by contacting TGM support. A PTP lets you push your Due Date up to 30 days without late fees or service suspension, subject to approval. PTP is not available for accounts enrolled in Auto-Pay. Auto-Pay must be canceled first. --- ## 7. Auto-Pay **Enrollment.** Enroll through your customer portal or by request. **Discount.** $5 off your monthly rental as long as Auto-Pay remains active. **Failed charges.** If an Auto-Pay charge fails, Stripe will automatically retry for up to 6 days. You will also receive SMS notifications on the standard late ladder. **Automatic cancellation.** If your account reaches 6 days past due with an unpaid Auto-Pay charge, Auto-Pay will be automatically canceled, the $5 discount removed, and you will need to pay manually. You may re-enroll in Auto-Pay after your account is current. **Cancellation by you.** You may cancel Auto-Pay anytime through your customer portal or by contacting support. --- ## 8. Refunds, Chargebacks, & Disputes If you dispute a charge or request a refund, your service will be suspended pending resolution. Your account will be marked DISPUTED and normal auto-restore will not apply. To resolve, contact TGM support directly. Disputing a valid charge through your card issuer when the underlying service was provided may result in termination of your Lease Agreement under Section 11. --- ## 9. Appointments & Access **Scheduling.** We will contact you by SMS or phone to schedule installation, maintenance, and retrieval appointments. **Access.** You must provide safe, reasonable access to the Equipment at scheduled appointments. A $25 missed appointment fee applies if you are unavailable or deny access. **Annual maintenance.** We will schedule one preventative maintenance inspection per year. You have 14 days from the scheduling notice to accept an available time. Failure to do so may result in service interruption. --- ## 10. Communications **Service SMS.** By entering into a Lease Agreement with TGM, you consent to receive service-related SMS, including billing reminders, service notifications, and appointment confirmations. Standard message and data rates apply. **Opt-out.** Reply STOP to any SMS to opt out of non-essential messages. Critical service notifications (service suspension, termination, safety issues) may continue regardless of opt-out status. **Opt back in.** Reply START to resume messages. **Quiet hours.** We do not send non-urgent SMS between 9:00 PM and 8:00 AM Central Time. --- ## 11. Account Termination **By you.** You may terminate your Lease Agreement with 7 days' written notice (SMS, email, or letter). You must allow TGM to retrieve the Equipment in good working condition during the notice period. **By TGM.** We may terminate with 7 days' notice if you are in breach of the Lease Agreement, including non-payment, tampering with the Device, or unauthorized relocation of the Equipment. **Replacement charges.** If the Equipment is missing, stolen, relocated without permission, damaged beyond normal wear, or inaccessible at pickup, a $450 per-set replacement charge applies. **Reactivation.** A terminated account may be reactivated at TGM's discretion once all outstanding balances are paid in full. Reactivation preserves your original account and service history. --- ## 12. Updates to These Terms TGM may update this document from time to time. When we do: - **Material changes** (new fees, changes to the late ladder, changes to suspension triggers, changes to communications): you will receive at least **30 days' advance notice** by SMS or email to the contact information on file. - **Non-material changes** (typographical corrections, clarifications, formatting): effective immediately when posted. - **Changes requiring a new signed agreement:** increases to your base monthly rental rate, changes to ownership terms, changes to the replacement charge, or changes to the governing law cannot be made by updating this document alone. Your continued use of TGM service after the effective date of an update constitutes acceptance of the updated terms. If you do not agree, you may terminate under Section 11 before the effective date. --- ## 13. Contact - **Website:** https://tgmwashers.com - **Customer Portal:** https://tgmwashers.com/portal - **Support Email:** support@tgmwashers.com - **Support Phone:** (844) 485-0979 - **Mailing Address:** The TGM Group, LLC — (Your address here) --- ## Version History | Version | Effective Date | Summary of Changes | |---|---|---| | 2.0 | April 16, 2026 | Initial publication of online terms. Added $15 date change fee, $25 missed appointment fee, Auto-Pay auto-cancellation at DPD 6, dispute shutoff, reactivation policy, partial payment prohibition. | | 1.0 | (Original lease date) | Original lease agreement — no online terms document. |