Frequently Asked Questions

Simply pick a plan, sign up online, and schedule your delivery. We handle everything from delivery to professional installation. You pay a flat monthly rate with no surprise fees.

It comes down to up-front cost and who pays for repairs. Leasing starts at $55/mo or $25/week, delivery and installation are free, and every repair and service call is included — a dead motor or a bad control board costs you nothing. There is no deposit and no long-term contract — it runs month to month, and either side can end it with seven days' notice, with free pickup at the end.

Buying makes more sense if you plan to stay put for years and want the machines to be yours. We sell sets outright starting at $300 — see purchase options. Once you own them, repairs are on you.

Short version: lease for low up-front cost, no repair risk, and the freedom to cancel. Buy if you want to own the equipment and cover its upkeep yourself.

We currently serve the Houston Metro area and surrounding cities. Use the ZIP code checker on the home page to confirm we service your location.

Four questions sort out most of it:

1. Is it month-to-month or a contract? Ours is month-to-month, with no deposit. 2. Are repairs actually included, or billed per visit? Ours are included, parts and labor. 3. Is delivery, installation, and pickup free? All three are, including the pickup when you are done. 4. What does it cost to start? Nothing on a monthly plan; weekly plans carry a $40 one-time startup fee.

Then check that they actually cover your address. We serve the Houston Metro area and surrounding cities — the ZIP checker on the home page confirms it in a second.

All maintenance and repairs are included in your rate — parts and labor. Text us at (844) 485-0979 or use the maintenance form and we'll schedule a technician.

If a unit can't be repaired on site we swap it for another one. There is no repair bill and no charge for the swap.

No long-term contracts. Leases run month-to-month and renew every 30 days. Either side can end the agreement with seven days' written notice, and we'll schedule a free pickup — there is no early-termination fee.

Most installations are completed within 2-5 business days of signing up, depending on availability and your preferred time window.

We confirm your address and ZIP, send you a lease to sign, and ask for a photo of a valid government-issued ID — we use it only to verify who has custody of the equipment. Then we text you a delivery window. Most installs land within 2-5 business days.

On the day, our team carries the set in, connects it to your existing hot and cold water lines and drain, plugs the dryer into your standard electric dryer outlet, runs a quick test, and takes the packaging with them.

Two things to have ready: a clear path to the laundry space, and working water hookups, a drain, and a dryer outlet in it. If any of that is missing or you are not sure, text us before your delivery date and we will sort it out rather than show up and have to leave.

Each plan comes with a specific tier of machines. Basic includes clean, functional entry-level units. Home Essential offers newer, upgraded models. Premium features large-capacity deep sets — best available models with high efficiency.

Agitator washers have a tall central post in the middle of the tub that twists back and forth to scrub clothes. They're great for heavily soiled loads (work clothes, kids' clothes, mud, grease) and tend to wash faster, but they use more water and can be rougher on delicate fabrics.

Impeller washers use a low-profile cone or disc at the bottom of the tub that rotates to push clothes through the water. They hold larger loads (no central post in the way), use less water and energy, and are gentler on clothes — but heavily soiled items may need more attention.

Quick guide: agitator if you wash a lot of dirty work clothes and want quick, aggressive cycles. Impeller if you want bigger loads, less water use, and softer treatment for everyday laundry. We carry both in our inventory — let us know your preference at signup or during install and we'll match you with the right unit when available.

No — this is a rental, not rent-to-own. The washer and dryer remain TGM property the whole time you're leasing. That's why repairs, replacements, and maintenance are included at no extra charge: it's still our equipment.

Yes. Reach out to support and we'll move you between Basic, Home Essential, and Premium tiers, or switch you between weekly and monthly billing. Tier upgrades may include a swap to a different unit on your next service visit.

Monthly is the simplest: Basic $55, Home Essential $65, Premium $80, charged on the same date each month.

Weekly is $25/week on the Basic set, with a $40 one-time startup fee the day you sign up and your first weekly charge a week later. It suits people whose own pay lands weekly.

Texas sales tax (8.25%) applies either way, and you can move between weekly and monthly later by asking support — nothing about your machines changes.

Each washer/dryer set comes with a small cellular smart device that lets us turn the unit on or off remotely. It needs a basic working outlet — no Wi-Fi required. We use it primarily to restore service quickly after a payment, and to disable equipment in cases of non-payment as outlined in your lease. It does NOT monitor your home, record activity, or transmit anything beyond simple on/off commands.

Let us know in advance via the relocation form. If your new address is in our service area we'll schedule a relocation visit. There may be a small relocation fee — see your lease for current rates.

Visit tgmwashers.com/pay, enter your phone number and ZIP, and pay your bill. You can also enroll in autopay during checkout to save $5/month and never worry about late fees.